5 Steps to Call Center Success

Step 1: Get your foot in the door. If you do not have any experience in the call center industry, the best thing you can do is start by becoming an agent and working your way to the top. You can do this by working remote or finding a brick and motor center within your…… Continue reading 5 Steps to Call Center Success

Call Center Agents: 10 Best Practices to Relieve Stress While on the Phone

Anyone that has worked in the call center environment knows how truly stressful it is to be a customer service agent. Answering phone calls for angry customers, being cussed out, degraded, and threatened all day long is emotionally and mentally exhausting. “According to the study, conducted by Carolyn Aldwin of Oregon State University, individuals who tend to live a more stressful life have…… Continue reading Call Center Agents: 10 Best Practices to Relieve Stress While on the Phone

Customer Service Week: Recognize & Celebrate Your Staff with These Fun Themes

Customer Service Week (CSW) is one of the most gratifying weeks of the year! Being able to honor and recognize your staff is a great way to boost morale. Over the years, I have seen CSW celebrated several different ways, typically each carrying out a specific theme. A few themes I have found to be very popular among…… Continue reading Customer Service Week: Recognize & Celebrate Your Staff with These Fun Themes

Drama in the Workplace

Everyone knows there is always drama in the workplace. Especially if you socialize with your co-workers outside of the office. This includes allowing them to be apart of your social media world as well. If you want to avoid the workplace drama, do NOT allow your co-workers to have insight to your personal life. One of…… Continue reading Drama in the Workplace

Invest in Your Employees: Knowledge is Power

Knowledge is power. We have all heard this saying before, and it is 100% accurate, especially when it comes to investing in your employees. When employees have the proper training, they feel empowered and confident to fulfill their job duties to the best of their ability. This improves company productivity and employee morale. You will…… Continue reading Invest in Your Employees: Knowledge is Power